Generic AI gives generic answers. Connect Claude, ChatGPT, Gemini or Copilot to your ITSM, CRM, documentation and RMM through Recursyv's managed service, and the same question returns live answers from your own data — with the ability to act on them.
The first wave of AI adoption meant copying data out of your systems, pasting it into a chat window, and hoping the answer — and the data — went nowhere it shouldn't. The new model inverts this: the AI comes to your data, permissioned and audited, and your applications become one connected source of answers.
Real questions, asked in plain language, answered from live data. No ITSM licence needed for the person asking, no report builder, no waiting. Select a system to see how it changes each role's day.
This is what most customers build first — because the ROI lands on day one. Describe the report once, set the cadence, and it arrives assembled from live data: typically weekly for management, monthly for every client.
Why it's built first: scheduled reporting is the fastest, most visible payback in the platform. The admin hours disappear in the first week, the client packs go out on the first of the month, and the numbers land in front of exactly the people who decide whether the service stays. Nail this on day one and the rest of the business case makes itself.
No agents, no infrastructure, no code, no migration. Your team keeps the ITSM they know and the AI tools they already licence — Recursyv builds and manages the secure bridge between them.
Autotask, ConnectWise, HaloITSM, ServiceNow or Freshworks — plus the AI platform your team prefers. A short scoping call covers permissions and which capabilities to enable.
Recursyv configures, secures and hosts the managed integration on our Azure platform. Your permissions model carries straight through; nothing touches your infrastructure.
Open Claude, ChatGPT, Gemini or Copilot and ask the first question. No training course required — if you can type a question, you can use it.
Under the hood this runs on the open standard your AI platforms already speak (the Model Context Protocol) — but you never have to touch it, version it, or secure it yourself. That is the point of a managed service.
No migration, no rip-and-replace. Recursyv AI connects the leading MSP service platforms to the AI assistants your team already uses.
Claude
ChatGPT
GeminiOne managed relationship, an ever-wider field of view. If your platform isn't shown, ask: the connector roadmap is driven by customers.
The next wave of connectors, already in build — spanning CRM, RMM, knowledge management, project delivery and finance, so the intelligence layer keeps reaching further across your stack.
Giving an AI assistant the ability to read — and act on — your PSA is powerful precisely because it's consequential. The question isn't just "can it be connected?" but "who is accountable for how?" Recursyv has spent over a decade running integrations between the exact systems MSPs depend on. This is our discipline, productised.
A real-time bridge only. Queries are processed in the moment and discarded — your data is never stored on our platform.
Access mirrors your existing ITSM user permissions. People can only see and do what they're already allowed to see and do.
Every access request is logged and monitored. When AI takes an action, you can see exactly who asked for what, and when.
Certified information security management, on multi-region, high-availability, fully managed infrastructure.
Industry-standard TLS on every request. Users authenticate with your organisation's own credentials before any data moves.
APIs change. AI platforms change. We absorb that churn continuously so your connection simply keeps working.
Why it matters: anyone can wire an AI to an API in a weekend. Running that connection safely — permissioned, audited, maintained, and accountable to hundreds of MSPs globally — is a different job entirely. Choose the provider you'd trust with write access to your billing.
Two numbers drive the return: time your team stops spending hunting for data and building reports, and revenue that stops leaking through unbilled work and missed renewals. Put your own figures in.
Time savings assume 60% of manual reporting/data-retrieval hours are reclaimed — conservative against the 15–25% whole-role productivity gains reported by AI-enabled MSPs — across 46 working weeks. Leakage recovery assumes 70% of identified unbilled work and missed renewals is actually recovered. Adjust the sliders to model your own case; this is an illustration, not a quotation.
One customer's words: "Just identifying our unbilled WIP paid for itself immediately." The leakage line alone typically covers the service — the reclaimed time is where the growth comes from.
Each connected application is useful on its own. The value compounds when your AI can see across them â because the questions that actually run an MSP have never lived in one system. This isn’t a roadmap slide: it’s what a connected MSP can ask right now.
Triage informed by asset history. Client calls prepped from CRM and service data together. Billing runs that reconcile time, contracts and projects without a spreadsheet in sight. The routine questions answer themselves; your people handle what's genuinely complex.
"Give me a health check on the business" becomes a real instruction: margin by client, estate risk, pipeline quality, documentation gaps and renewal exposure in a single view — the analysis a data team would take a week to build, on demand.
Old world: a brilliant analyst locked out of the building. New world: the same analyst with keys to every system — deployed in days, governed by your permissions, run by a provider accountable for a decade of MSP integrations.
LLM-agnostic by design. As AI platforms leapfrog each other, one Recursyv connection serves them all — your data strategy doesn't get married to any single vendor's roadmap.
Trusted by hundreds of MSPs globally, and leaders in ITSM integration for over a decade. Tell us your stack and we'll show you what your team could be asking by this time next week. A demonstration takes half an hour — bring your hardest question.
